Refund policy

At Passaic Plaza, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return and receive a refund.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be in its original, unused condition.
The item must be returned in its original packaging.
The item must be in new condition, without damage, stains, or signs of use.
Proof of purchase or your order number must be provided.

Items that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact us by email at support@Passaicplaza.shop.

Please include the following information in your email:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the item, if it is damaged, defective, or incorrect

Our customer support team will review your request and provide instructions for the return process. Please do not send items back before receiving return instructions from our team.

3. Return Shipping Deadline

Once your return request has been approved, you must ship the item back within 14 days of return approval.

Returned products must be securely packaged in their original packaging and remain in new, unused condition.

Please keep your return shipping receipt and tracking information until your return has been completed.

4. Refund Policy

We aim to process approved refunds within 10 business days after we receive and inspect the returned item.

Once your refund is approved, it will generally be issued to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

You will be notified by email regarding your refund status when applicable.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@Passaicplaza.shop as soon as possible.

Please provide your order number, a description of the issue, and photographs if available. We will review the situation and work with you to determine an appropriate resolution.

6. Return Shipping Costs

Unless an item is damaged, defective, incorrect, or otherwise covered by an applicable legal requirement, customers may be responsible for return shipping costs.

If your return is due to an error on our part or an item arrives damaged or defective, please contact our support team for instructions before returning it.

Any applicable return shipping charges or refund deductions will be communicated in accordance with our policies and applicable law.

7. Exchanges

If you would like a different item, color, or size, please contact us at support@Passaicplaza.shop to discuss the available options.

Exchanges are subject to product availability and approval.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@Passaicplaza.shop.

Cancellation requests cannot be guaranteed once an order has been processed or shipped. If your order has already shipped, you may need to follow our standard return procedure.

9. Non-Returnable Items

Items that have been used, washed, damaged through improper handling, or returned without their original packaging may be ineligible for a return, subject to applicable law.

Exceptions required by law will always apply.